Customer Support

We pride ourselves on being approachable and helpful.

FREE telephone technical support is provided with all  our computer systems.
We will be more than happy to point you in the right direction where you want advise.

We can't of course extend our support to providing free training but when you need that assistance
we will be very happy to put you in contact with a local tutor who will come out to your home.

If you require technical support for hardware or component purchases (E.G. Broadband Routers)
then we will be happy to quote to install the item for you.

Returns Policy

Refunds

• A full refund or alternative item will be offered for any items returned unused and unopened within 7 days.
   

• Opened/Used items will only be refunded at our discretion.
  They must be returned complete, undamaged and in the original packaging, fit for resale.
  A restocking fee of £5 for items upto £50, £10 for items upto £100 and £15 for items over £100 will apply.
   

• No refund will be offered for items returned after 7 days.

Faulty Items

• Within the first 7 days - A replacement new item or a full refund will be offered.
   

• Within the first 14 days - faulty items will be replaced with a similar new item or an alternative product offered.
  A full refund will only be offered at our discretion and only after we have tested the item in our workshop and found it to be faulty.
  We reserve the right to charge a testing fee for items that are returned that are not in fact faulty.
   

• After 14 days, no refund will be offered and faulty items will be returned to the manufacturer for repair or replacement at our discretion.