Terms and Conditions
All products bought through the Website by you, the customer, are purchased directly from Broadland Computers Ltd.
By submitting an order through the Website, you are accepting that Broadland Computerss Ltd Terms & Condition’s apply.
Broadland Computers Ltd Terms and Conditions
All e-commerce orders placed through the www.broadlandcomputers.co.uk website is made in accordance with the Broadland Computers Ltd Terms and Conditions of Sale as set out below. By continuing with your purchase it is accepted that you have read, understood and agreed to all of the following Terms and Conditions. These Terms override any other terms or conditions referred to by Customer or in any course of dealing.
"You", “Customer” means any member of the public using the Website, placing an order or transacting on the Website. In the case of an individual using the Website on behalf of a company the individual warrants that he/she has the necessary authority to bind the company.
"We/Us/Our" means Broadland Computers Ltd, 135 High Street, Stalham, Norwich, NR12 9BB. Registered in England No 5491378. VAT No 813 0193 68.
“Contract” is the contract containing these terms and conditions, formed by our acceptance of your Order
“Order” means an order placed by you in accordance with these Terms and Conditions.
“Products” are deemed to be those products listed as items for sale on the Website.
“Website” is the website operated by Broadland Computers Ltd and located at the internet domains with the URL http://www.broadlandcomputers.co.uk.
2. Your Details
2.1. When you register for an account with the Website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
2.3. If any of your details change, such as your credit card billing address, you must inform Broadland Computers Ltd as soon as possible. You may update your details by signing into your account on the Web site, and then update the relevant section.
3. The Contract Between Us
3.1. Any contract for purchases made through this Website will be with Broadland Computers Ltd, registered in England, and whose registered office is at Greenacres, Goose Lane, Ingham, Norwich, NR12 9SY company registration number 5491378.
4. Placing an Order and Making Payment
4.1. Once you have proceeded to check out you will be asked to place your Order. Upon placing your Order you will be requested to make payment in respect of the price of the Products you wish to order from us.
4.2. Any payment made by you will be to Broadland Computers Ltd using CubeCart and constitutes an offer, from you to us, to buy the Products. We accept payment by approved credit and debit cards.
4.3. Any Contract is dependent and conditional upon our verification of availability and confirmation of both your Order and your card or other payment details. Any offer made by you will be subject to acceptance by us and until such acceptance has been communicated to you, we reserve the right to accept, refuse, or limit your Order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this Website.
4.4. In taking payment, Broadland Computers Ltd do not store credit card details or share any credit card information with third parties.
5. Order Confirmation
5.1. Once payment has been received we may send you an acknowledgement of the Order by e-mail (“Order Acknowledgement”). Such Order Acknowledgement may be automatically generated and shall not constitute an acceptance of the Order.
5.2. We will confirm that your Order has been accepted by sending you a confirmation email to the email address you provide in your registration form (the “Confirmation Email”). The Confirmation Email will include your name, the order number and the total price.
5.3. The Contract between us will only be formed when we send you the Confirmation Email.
5.4. Title to any products you order on this Website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5.5. We recommend that you retain a printed copy of these Terms with a copy and/or note of your Order, Order Acknowledgment, Confirmation Email, payment method acceptance and invoice as evidence of purchase.
6. Stock Availability
6.1. The web site is updated regularly with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock, the stock availability shown on the Website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at time of order. Broadland Computers Ltd is entitled to withdraw from any contract that cannot be fulfilled due to discontinuation or lack of stock.
6.2. We may revise prices for Products listed as available items on the Website at any time. A price remains valid only for the duration of the day on which Customer visits the page of the Website displaying that price.
7.1. Our total liability shall be limited to the price paid for the item which incurred the liability, except in the case of personal injury.
8. Shipping, Handling, Customs and VAT
8.1. The price you see advertised on the website is inclusive of all applicable taxes.
9. Delivery Methods
9.1. Local deliveries will be completed by our own staff. Non-local deliveries will be completed using either Royal Mail or Courier service depending upon the weight and value of the products. Deliveries do not include any provision for unpackaging, setting up or installing the products unless you have ordered an installation service which is only available for local deliveries made by our own staff.
Royal Mail Delivery: Please allow up to 3-5 working days. The prices payable for goods as set out in the Website are inclusive of VAT and shipping/handling costs. Free carriage is provided for deliveries within Mainland UK.
Courier Delivery: For larger orders, we may need to courier the items to you. Please allow up to 3 working days. The prices payable for goods as set out in the Website are inclusive of VAT and shipping/handling costs. Free carriage is provided for deliveries within Mainland UK.
9.2. It is company policy not to ship to PO boxes or virtual offices. There is a requirement for all shipping address to have a verified address.
9.3. Broadland Computers Ltd will not accept orders for deliveries outside of Mainland UK.
10. Returns/Order Cancellation
10.1. For goods ordered over the value of £42, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows for 14 days (from the day in which you receive your order) within which you will have the right to cancel your order and request a full refund (But please note that any cost incurred in returning the goods to us is not refundable).
10.2. You must inform us via email at email@example.com or telephone 01692 581766, quoting your order number, if you wish to cancel your order and return your Products, or complete and return the Cancellation Form that will be either emailed to you when your order is despatched or included in paper format with your order.
10.3. We will then supply you with a returns authorisation number (“RMA”) and request that you return the Products to us via the address, which will be provided to you at the same time as the RMA. All postage costs are your responsibility.
10.4. You must return the goods within 14 days and you have a legal obligation to take reasonable care of the goods while they are in your possession and any goods returned must be in a satisfactory and re-saleable condition and in their original undamaged packaging.
10.5. Once we have received the goods back from you in a satisfactory condition, we will give you a refund via your original payment method.
11. Faulty Goods
11.1. INK CARTRIDGES: If you are experiencing problems with your ink cartridges purchased through this Website it may be possible to resolve your problem by taking the following actions:
INK LEVEL SHOWING AS LOW OR EMPTY: When you install your cartridge you should be presented with an option similar to ‘Do you want to install a new cartridge?’, You should always select ‘yes’ as this resets the ink level that is read from the cartridge ‘chip’. If you haven’t done this on initial installation, remove the cartridge and then re-install using the correct method.
CARTRIDGE NOT PRINTING / PRINTING FAINTLY: If the cartridges are not printing at all, firstly ensure you have removed the protective tape from the cartridge itself. We suggest you use the clean printheads function included with your printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured ink in your cartridge, this obviously differs by cartridge type i.e. black, tri-colour or photo-cartridge. If any of these are faint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still faint or missing we can assume the cartridge is faulty.
If after taking the above action, the cartridge is still not working and you are sure the fault is not linked to the printer itself, please contact us via email at firstname.lastname@example.org or telephone 01692 581766, quoting your order number.
We will then supply you with an RMA and request that you return the Product to us. Upon returning the goods, please quote the RMA and your order number. Once received back into our shop we will test your cartridge. If it is established that the Product is faulty, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.
11.2. COMPUTERS (Desktop PC, Laptop or Tablet Computer): If you are experiencing problems with a computer purchased through this Website and you are sure the fault is not software related, then please contact us via email at email@example.com or telephone 01692 581766, quoting your order number.
We will then supply you with an RMA and request that you return the Product to us. Upon returning the goods, please quote the RMA and your order number. Once received back into our shop we will test your item. If it is established that the Product is faulty, your return will be processed in accordance with The Consumer Rights Act 2015. We will either issue a replacement product or a full refund to you via your original payment method or credit your account accordingly.
Software issues are not covered by warranty under any circumstances. If it is ascertained that the Product is experiencing a software issue that has not been induced by a hardware fault, then we will offer to re-install the software to its original configuration at the time of first delivery and return it to you for a fixed fee of £48 including VAT. If you require us to backup data before returning it to its original configuration, this service is avaiable for an additional fee of £30 including VAT.
11.3. MEDIA and OTHER GOODS: If you are experiencing problems with media purchased through this Website and you are sure the fault is not linked to the device you have connected it to, then please contact us via email at firstname.lastname@example.org or telephone 01692 581766, quoting your order number.
We will then supply you with an RMA and request that you return the Product to us. Upon returning the goods, please quote the RMA and your order number. Once received back into our shop we will test your item. If it is established that the Product is faulty, your return will be processed in accordance with The Consumer Rights Act 2015. We will either issue a replacement product or a full refund to you via your original payment method or credit your account accordingly
12. Incorrect Products
12.1. INK CARTRIDGES: If you believe the product is incorrect because your printer is not listed on the box, this may not be the case. Each cartridge type is often used in many different printers. As the printer manufacturers frequently release new printer models, we can often have stock where the packaging does not contain the latest model list. Important: If you are still in doubt, please contact us at email@example.com or telephone 01692 581766 BEFORE opening the Product packaging.
If you are sure that the product is incorrect please contact us via email at firstname.lastname@example.org or telephone 01692 581766 to obtain an RMA number and arrange return.
If it is established that the cartridge is incorrect, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly. Unfortunately, if you purchased the wrong Product, we cannot exchange or refund where the packaging has been opened or where the goods have not been returned in a re-saleable condition.
12.2. OTHER PRODUCTS: If you are sure that the product is incorrect please contact us via email at email@example.com or telephone 01692 581766 to obtain an RMA number and arrange return.
If it is established that the Product is incorrect, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.
12.3. If you have Ordered the wrong Product, we cannot exchange or refund where the packaging has been opened or where the goods have not been returned in a re-saleable condition. At our discretion we may be able to offer a credit note based on its estimated re-sale value in its returned condition, which may include an administration fee for handiling the Product, but we are not under any obligation to do so.
13. Goods Damaged in Transit
13.1. If any goods were damaged in transit, we ask that you report it to us in writing within 3 working days to firstname.lastname@example.org or telephone 01692 581766. We will then supply you with an RMA If we accept that the goods were damaged in transit then we will ask you to return the goods to us immediately quoting the RMA and your order number. Once received back into our shop, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly..
14. Delivery Company
14.1 Standard Royal Mail (not guaranteed next day) or Courier Company (not guaranteed next day) . If we use an external company to deliver the the goods instead of one of our own staff to hand deliver the goods (in the case of a local delivery), Broadland Computers Ltd will arrange to post the goods ordered by you to the person and address you give at the time you make your order. This information will be contained within your account.
15. Delivery Times
15.1 Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. Unless in the case of a local delivery by one of our own staff, all orders shipped from Broadland Computers Ltd will be delivered via standard Royal Mail and are likely to arrive within 3-5 working days of you placing your order. All delivery times quoted on the Website are estimates only, based on availability, normal processing and delivery companies.
15.2 In the event we are unable to dispatch your order promptly we will endeavour to email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will endeavour to e-mail or call you as soon as possible to let you know the estimated time for delivery.
16. Missing Deliveries
16.1. It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however, there are times when these are misplaced or not left at all. If possible please check these first before contacting us. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch so please wait until this time has elapsed before contacting us.
17. Statutory Rights
17.1 Your statutory rights are not affected.
18. Force Majeure
18.1 Broadland Computers Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
19.1. If any part of these conditions is unenforceable (including any provision in which Broadland Computers Ltd excludes or limits liability to you) the enforceability of any other part of these conditions will not be affected.
20. Ecommerce Customer Support and Service
20.1. We strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you want to get in touch please contact Customer Services on:
Phone: 01692 581766
21. Governing Law
21.1. The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
22.1. These terms and conditions, together with the current Website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you byBroadland Computers Ltd. These terms and conditions cannot be varied except in writing signed by a director ofBroadland Computers Ltd. In particular nothing said by any sales person should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.